Customer Testimonials

Great service they go above and beyond helping you get to and from the dealership taking care of your car and keeping you updated as they service your car. Best of all they don’t seem to try to upsell you on things.

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Craig Erickson was my advisor and was outstanding. He listened and responded to my requests. No up selling and excellent explanation of a solution to my concerns. I left completely satisfied

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Mandi made a huge difference. It was very different buying from this dealership compared to Boise. She watched for us and came out to say hi when we got there. Had my car parked up front, cleaned and buffed. She gave me a Land Rover blanket, tire gauge, key chains, snacks and waters for the ride home. She was very very familiar with Land Rover and all the cars. Had some serious training on the cars. Added on the interior/exterior protection warranty and product for no extra charge to us, and also gave us extra product to apply to ... Read More

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Facebook - Apr 20, 2025

Mandi made a huge difference. It was very different buying from this dealership compared to Boise. She watched for us and came out to say hi when we got there. Had my car parked up front, cleaned and buffed. She gave me a Land Rover blanket, tire gauge, key chains, snacks and waters for the ride home. She was very very familiar with Land Rover and all the cars. Had some serious training on the cars. Added on the interior/exterior protection warranty and product for no extra charge to us, and also gave us extra product to apply to it if we need to. I felt like she actually cared. Also my kids were like tiny tornados in there and no one made me feel like they were being a pain. Everyone stopped to talk to them or give them snacks and toys. And they were busy. But we didn’t feel rushed. Mandi checked in on us several times while we switched everything over from the rental to the new car. Highly recommend this dealership. They definitely have a customer for life now!

Have been a Rover Customer/Owner for 26 years. Always have had a great experience with the service personnel. Feb. 10, 2025 had our Rovers 98 Discovery & 2006 LR3 in for service. As usual we were treated as valued customers. Craig was our service advisor & was very instrumental in getting us taken care of & on our way. The other personnel were equally as helpful. One lady from, I assume the back office, even offered to order in breakfast as we waited. We live about 100 miles from the dealership and will not. take our Rovers any where else thanks to the great people ... Read More

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DealerRater - Feb 13, 2025

Have been a Rover Customer/Owner for 26 years. Always have had a great experience with the service personnel. Feb. 10, 2025 had our Rovers 98 Discovery & 2006 LR3 in for service. As usual we were treated as valued customers. Craig was our service advisor & was very instrumental in getting us taken care of & on our way. The other personnel were equally as helpful. One lady from, I assume the back office, even offered to order in breakfast as we waited. We live about 100 miles from the dealership and will not. take our Rovers any where else thanks to the great people at Land Rover both past and present namely John, Kent, now Craig and many others too many to list from all departments from sales to service. If asked for any recommendations, I say just keep up the good work.

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My husband and I drove all the way from Coeur D Alene Idaho to Lehi Utah, to purchase our new Mercedes. Rusty helped us with the purchase and EVERYONE we encountered was so nice and helpful. I would definitely recommend purchasing from Land Rover Lehi.

Amazing experience start to finish

This location took care of an open recall on my vehicle. I was very happy with the service that I received!

Love the car and service! Maybe be the best vehicle I’ve ever owned. Great design and comfort.

We purchased a new vehicle from Range Rover Lehi and had a great experience with Mandi from the sales staff. We opted for the infotainment package (TV’s on the rear seats) that adds TV’s for the rear passengers so our boys could plug in their iPads/iphones while we are traveling so they are not looking down at their devices. We were told they would be able to simply plug/play with apple devices. Everything went great and roughly 6 months later the vehicle arrived. We picked it up and discovered we needed to order some cables to make ... Read More

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Google - Aug 27, 2024

We purchased a new vehicle from Range Rover Lehi and had a great experience with Mandi from the sales staff. We opted for the infotainment package (TV’s on the rear seats) that adds TV’s for the rear passengers so our boys could plug in their iPads/iphones while we are traveling so they are not looking down at their devices. We were told they would be able to simply plug/play with apple devices. Everything went great and roughly 6 months later the vehicle arrived. We picked it up and discovered we needed to order some cables to make the rear infotainment work. They told us that Tosh could help us with connecting everything once we received the cables. We ordered several cables along with the apple converter attachment to plug in the iPhones. Unfortunately it did not work. Tosh was not able to help us make it work either and we were told we had to order Amazon Fire Sticks. Well so much for the easy plug/play we were told would work! That was frustrating considering the amount of money we spent for that option. Ordered Fire Sticks and it still doesn’t work. We discovered the front passenger door was rubbing against the hood/fender when you open the door. I called the dealership and spoke with Torston the service manager and he said they would get that adjusted. When I dropped off for the appointment at 8 am, Torston was not there. The vehicle was spotless when I dropped it off and I asked the service lady not to run it through the wash and she said no problem. The following day I had not heard anything and it was after 5 that evening. I called the dealership and spoke to Torston for an update. He explained that they had to drive the vehicle and drop it off to a bodyshop and it is waiting from the trim piece he ordered. I was confused as to why this was never communicated to me as it’s been my experience in the past that once a vehicle goes to a bodyshop there is a ripple effect. Torston could tell I was frustrated, explained that they cannot adjust the door at the dealership and the trim piece comes unpainted. If I would have known that the trim piece did not come painted from the factory, I would have opted to simply touch up the edge of the trim piece because aftermarket paint usually never turns out like factory paint. Sure enough, when they painted the trim piece there is a big fish eye in the paint. Furthermore, if the trim piece was ordered first and then I was told to bring my vehicle in once it arrived and even given the option of taking the vehicle straight to the bodyshop then it would have been much better and easier. When we picked it up they had run it through the wash (I asked them not to) and there were water spots everywhere that took me hours to get them all off and cleaning the vehicle back the way it was when I dropped it off. The door doesn’t rub the hood/fender now and the quality of paint work isn’t what came from the factory although they said it would be. I sent an email to our sales person Mandi letting her know about the frustrating experience. She confirmed that she forwarded my email to the GM so he was aware of our experience. There hasn’t been any follow up or communication from the GM who overseas everything as he either isn’t in touch with customer issues, thinks it is above him or doesn’t care about the customer experience. Otherwise he would have reached out. In the end the TV’s still are not working as we were told they would and the painted has a nice looking fisheye in the finish along with many hours of my life gone dealing with all of this. Either way, that has been our experience and while we were hoping from much more from this store/brand, this has been our experience that went from great to poor. Would I purchase another Range Rover after this? Most likely not. Simple communication and management follow-up to ensure a great customer experience could have prevented all of this and even showing some effort of caring to course correct the poor experience and problem, but since they made the sale of the vehicle, that seems to be all they care about.

Bought a car today from Bronson and I just wanted to say it was the best car buying experience I’ve ever had. Everyone was so nice and efficient. I hope I can buy all future cars from Land Rover! Thank you so much for making this a positive experience I will definitely be back!

They got me in for service quickly and completed the service pretty fast. Thank you

Dusty was great to work with, very experienced and informative. The dealership is beautiful and brand new. The sales desk and finance manager were very quick and got us out the door better than when we got in. The car is perfect and we are so happy.

I purchased a brand new Range Rover from this place, sales representative Jordan was very helpful. The whole process was smooth and pleasant.

Around the beginning of June I bought a vehicle from your dealership. My temporary tag expires tomorrow, and I'm getting the run around from your staff as to why my plates and registration haven't arrived. What am I supposed to do when my temp tag expires tomorrow? I had all my financing in place, drove 4 hours to get the vehicle, and dealt with your dealership in good faith. I was told there was an issue with the payoff amount with the previous lender that has prevented me receiving my plates and registration. I'd like to know who'... Read More

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Google - Aug 10, 2024

Around the beginning of June I bought a vehicle from your dealership. My temporary tag expires tomorrow, and I'm getting the run around from your staff as to why my plates and registration haven't arrived. What am I supposed to do when my temp tag expires tomorrow? I had all my financing in place, drove 4 hours to get the vehicle, and dealt with your dealership in good faith. I was told there was an issue with the payoff amount with the previous lender that has prevented me receiving my plates and registration. I'd like to know who's going to compensate me when I get stopped for not having valid registration, and my vehicle gets towed. *Update* Lehi Land Rover has made the situation right, and I've received my plates. I appreciate their prompt response, and the efforts to resolve this issue.

Andy was great to work with from start to finish. Made the buying process easy and made the buying process fun. Thank you!

Went to buy a used car they advertised online. From the first point of contact, Mandi was great. They didn't change the price after we got there, they treated us as if we were buying a more expensive car. They made the buying experience great. Thank you Mandi!!!!

I love the sales team!!!!! But I called to have my daughters land-rover tires looked since they were not really wearing correctly and I was worried about her driving on them The service dept said I would have to make an appointment 2 weeks out. I asked can I just come by and have you look at them. The guy said won’t do any good. Very disappointed for what we paid for on this car. Guess I will go to Les swab tire store Very upset

One of the BEST car buying experiences! Jordan was detailed, professional and extremely efficient!

Just purchased my second Range Rover from Bronson. He is great to work with, checks in to make sure things are good and actually cares about us. Highly Recommend!!

I had an awesome buying experience with Land Rover of Lehi. From the moment I walked in, Bradley, my salesman made the process smooth and enjoyable. He was incredibly professional and friendly, answering all my questions and covering all of my options with patience. Lexi, who handled the final paperwork, was equally impressive, and amazing to work with. Together, they provided the best car buying experience I've had. I highly recommend Land Rover of Lehi for their exceptional service!

Smoothest vehicle purchase I have made so far

Worst experience with a dealership I have ever had. I purchased a Discovery in April of 2023 from Land Rover Lehi. I have had nothing but issues with just the simplest of routine service matters addressed. It's near impossible to get into the service department unless you book out weeks to months in advance. This week on the way home from Vegas my A/C completely stopped working. It was blowing cold in the back, but nothing at all in the front. The temperature controls also got stuck on high. I called the service department and was told I could ... Read More

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Google - Jun 5, 2024

Worst experience with a dealership I have ever had. I purchased a Discovery in April of 2023 from Land Rover Lehi. I have had nothing but issues with just the simplest of routine service matters addressed. It's near impossible to get into the service department unless you book out weeks to months in advance. This week on the way home from Vegas my A/C completely stopped working. It was blowing cold in the back, but nothing at all in the front. The temperature controls also got stuck on high. I called the service department and was told I could get it in at the end of the month! I did have a previous oil change appointment scheduled in advance because that is the only way to get the car in. I was told that maybe they could look at the A/C then. It's 90 + degrees outside, and I own a Land Rover, so I thought maybe they would try and get me in and provide a bit of high end service? I stopped by in person and was told I could have it seen elsewhere, that any place can diagnosis the issue. However, a lot of places refuse to touch Land Rovers! And again, I bought this brand new over a year ago from this dealership, the A/C is under warranty and silly me, shouldn't it still work! I do not want to take it somewhere else! I was then told that I can come back Tuesday (for my oil change appointment) and they can look at for me. Wow, well thank you! Shouldn't a car this new that is still under warranty not have these kinds of issues? To date in addition to the A/C issue, I have had the moon roof crack from the inside, the back license plate bar come loose and need replacing, and the secret compartment fixed, but still won't open the list just keeps growing. Well, I guess I will take this week to look for another car and dealership that actually cares about the owners of their cars!

Best place to get your Land Rover serviced. Annalyse, Craig, and Javier do nothing but cater to everything.

Natalie was fantastic, friendly, and took the time to show us our options. We love our new Defender.

Bought a used vehicle here. The buying process was great and they took care of me after the sale.

Beware of the Land Rover service center in Lehi, Utah, where customer service takes a backseat to misplaced priorities. My recent encounter with this establishment left me deeply disappointed and questioning their commitment to basic courtesy and professionalism. Upon bringing my Range Rover in to address a minor SOS limited system functionality message, I found myself mired in a frustrating cycle of poor communication and indifference. Craig, the service technician assigned to my case, exhibited a stunning lack of responsiveness, leaving me in the dark for days on end regarding the status of my vehicle. Despite my efforts to escalate ... Read More

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Google - May 17, 2024

Beware of the Land Rover service center in Lehi, Utah, where customer service takes a backseat to misplaced priorities. My recent encounter with this establishment left me deeply disappointed and questioning their commitment to basic courtesy and professionalism. Upon bringing my Range Rover in to address a minor SOS limited system functionality message, I found myself mired in a frustrating cycle of poor communication and indifference. Craig, the service technician assigned to my case, exhibited a stunning lack of responsiveness, leaving me in the dark for days on end regarding the status of my vehicle. Despite my efforts to escalate the matter to the service manager, Torsten, his response was nothing short of dismissive. Torsten seemed more concerned with touting the value of their $80,000 loaner car than addressing the abysmal customer service I had experienced. This blatant display of misplaced priorities only served to highlight the disconnect between the dealership's focus on material possessions and their neglect of fundamental customer care. Throughout the agonizing week and a half my car languished in their shop, not once did Craig deign to provide me with a meaningful update. To add insult to injury, the $650 diagnostic fee I paid yielded scant results, with the so-called "diagnostic report" consisting of a vague paragraph penned by Craig, devoid of any substantive information. In conclusion, my encounter with the Land Rover service center in Lehi was a sobering reminder of the pitfalls of prioritizing material possessions over basic customer service. I urge prospective customers to think twice before entrusting their vehicles to an establishment that values the price tag of their loaner cars more than the satisfaction of their patrons.

Torsten and the service team are phenomenal. We ran into some issues and they really stepped up through every step in the process and I can’t praise them enough. I’m very happy with the level of customer service I’ve received. Thank you

Absolutely the most amazing dealership I have ever dealt with. When you aren’t royalty but leave a dealership feeling like you are by the treatment you received, you know you’ve made the best choice. Thank you Bronson for the best experience we could ask for! You are truly the best. We will definitely be returning.

Good communications, but fixing the problem will take several visits. An intermittent problem they duplicated once, but didn't replace the part. Asked for more data.

Thank you to Lexi, Anees and Natalie for making our buying experience so comfortable. My car needed some repairs done and I was thinking I might just actually buy a new Jaguar instead of fixing mine. After looking at the new car I decided I needed something a little bigger and didn’t end up buying it. Even though I did not buy the car that day, after all their hard work getting it ready for me they still were so nice and made me feel so welcome. I would definitely recommend this dealership because that was the best costumer ... Read More

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Google - Mar 27, 2024

Thank you to Lexi, Anees and Natalie for making our buying experience so comfortable. My car needed some repairs done and I was thinking I might just actually buy a new Jaguar instead of fixing mine. After looking at the new car I decided I needed something a little bigger and didn’t end up buying it. Even though I did not buy the car that day, after all their hard work getting it ready for me they still were so nice and made me feel so welcome. I would definitely recommend this dealership because that was the best costumer service I have ever had at a car dealership!!

Best experience ever buying a car! I received an excellent and professional sales experience with Jordan the sales associate. Jordan was responsive to our requests with honesty and respect which made our experience exceptional. Finance Manager Anees Nammari was great as well. All options were offered and explained. Thank you Jordan!

Super easy to work with, was buying a car out of state and no surprises, everyone was very accommodating. Thanks Natalie

The service department is top notch! Torsten and Craig are the best to work with.

Heather went above and beyond to create an easy experience!!

My wife has been interested in a Range Rover for a while. We have been waiting for the perfect one to her to come in. We keep an eye online for when they get new inventory. I called on one that they received and I asked the questions: is it available, also what motor does it have? We are looking for the V8 supercharged P520. The sales person said yes it does have the v8. I asked some other questions as well. Told the sales person that the car we are looking for then. Can we test drive it? Yes ... Read More

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Google - Feb 25, 2024

My wife has been interested in a Range Rover for a while. We have been waiting for the perfect one to her to come in. We keep an eye online for when they get new inventory. I called on one that they received and I asked the questions: is it available, also what motor does it have? We are looking for the V8 supercharged P520. The sales person said yes it does have the v8. I asked some other questions as well. Told the sales person that the car we are looking for then. Can we test drive it? Yes she said. It’s dirty but come on down. We got there took it for a test drive. Felt a little different. Got back. Opened the bonnet to see that it wasn’t the V8 super charged. We drove 40 min just to come see this vehicle. I think being in this industry you should have some knowledge On the vehicles you are selling. Not to mention. The sales manager, when I dropped off the keys to him. He didn’t even get out of his seat to shake my hand Offer for any welcomes for being at his dealership. Just zero customer interaction. His computer screen was way more important than the customers. When I was younger and ran the desk of a Mazda location. As a sales manager, I would always meet and greet everybody to make sure they felt welcome And how important they are to our dealership and that was with inexpensive $20,000 to $40,000 cars and SUV’s. Just makes the experience for the customers that have never been to your dealership meaningful. The whole experience I felt like I was an outsider in that store and was just given information to get down to the store.

Service was great, all our questions were answered. Love our new Defender 110.

Nice

I’ve had a great experience every time I’ve had to go there, from sales to service. If you are looking to buy a new car work with Bronson! He is incredible! Their touch up guy, Jaime is so nice and so good as well! My only partial negative is that sometimes I have to call to check in with service when I haven’t heard back but otherwise they are great!

Land rovers rule.

This dealership is one of the better dealerships we have purchased a vehicle from in many, many years. This was our 3rd Land Rover purchase. The staff is excellent. The salespeople we worked with are some of the best. Just the whole overall experience we enjoyed helps restore your faith in people. Buying a car from Lehi Land Rover for our family was just a solid, pleasant experience from start to finish. Our salesman Jordan was polite, professional, and knowledgeable about the product, and his follow-up up was consistent and timely. Just a great experience. If you are considering a ... Read More

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Google - Feb 4, 2024

This dealership is one of the better dealerships we have purchased a vehicle from in many, many years. This was our 3rd Land Rover purchase. The staff is excellent. The salespeople we worked with are some of the best. Just the whole overall experience we enjoyed helps restore your faith in people. Buying a car from Lehi Land Rover for our family was just a solid, pleasant experience from start to finish. Our salesman Jordan was polite, professional, and knowledgeable about the product, and his follow-up up was consistent and timely. Just a great experience. If you are considering a new Land Rover in the Salt Lake City area, make sure you pay Land Rover Lehi a visit before you buy.

I have trusted Land Rover Lehi (Previoulsy Land Rover Centerville) with my vehicle needs for the last decade. I have traveled from Wyoming to purchase and service my vehicles with them and they never disappoint. They have ALWAYS treated me as a valuable customer, even when I had to trade my Land Rover for a truck. They do what they say they are going to do, and stay in communication. They are professional and honest, and I will return to them again with any vehicle needs. Please Note: I do not have the same opinions about the Salt Lake Land ... Read More

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Google - Jan 24, 2024

I have trusted Land Rover Lehi (Previoulsy Land Rover Centerville) with my vehicle needs for the last decade. I have traveled from Wyoming to purchase and service my vehicles with them and they never disappoint. They have ALWAYS treated me as a valuable customer, even when I had to trade my Land Rover for a truck. They do what they say they are going to do, and stay in communication. They are professional and honest, and I will return to them again with any vehicle needs. Please Note: I do not have the same opinions about the Salt Lake Land Rover dealership. They have terrible customer service and I would never return there again. They did not communicate with me about my vehicle's problems and left me stranded for a week without a vehicle, and nor did they help me reunite with my vehicle.

I don’t use this dealership often because it’s further away from my home but they are superior to the dealership in Salt Lake City in several ways. I own multiple Land Rovers, and have been pleasantly surprised with the professional service at Lehi. It is significantly better than Salt Lake City. I don’t know how many of their staff came from Centerville, which is where this dealership was originally but they were top-notch when they were located in Centerville and they are still the best dealership in the area. I am able to get appointments faster and ... Read More

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Google - Jan 23, 2024

I don’t use this dealership often because it’s further away from my home but they are superior to the dealership in Salt Lake City in several ways. I own multiple Land Rovers, and have been pleasantly surprised with the professional service at Lehi. It is significantly better than Salt Lake City. I don’t know how many of their staff came from Centerville, which is where this dealership was originally but they were top-notch when they were located in Centerville and they are still the best dealership in the area. I am able to get appointments faster and I have found that the service managers are far more responsive and professional. Salt Lake City quoted me for a repair that was 50% higher than the guys in Lehi charged which I found odd. Also, the last time I took my RR to Salt Lake City for an oil change it was $400 and 4 hours for an oil change!! Lehi took 1 hour and charged me $258! Same service and worth the drive. I have met many of the people at the Lehi dealership and they are phenomenal professionals. I will buy my next Defender from them. they also put in on amazing massage chair recently. You can go hang out.

Worked with Torsten to get some work done on a vehicle and he was extremely professional and helpful. Would recommend to anyone, thanks for all the help!

I have been a customer of both JLR Downtown and Lehi. I have had a good experience at the Lehi location. The sales process with Mandi was very good. The vehicle service dept is acceptable, for the high cost of an oil change, but it comes with the territory. Would recommend this location if looking for a JLR vehicle.

Only for a Reccal the service took a long time and I did not receive information when the vehicle was ready

Bought a new Discovery here. Work with sales consultant Jordan! He was awesome, responsive, took extra care after sale. Great LR dealer!!

I have been a customer of Land Rover Lehi for 11 years. The satisfaction I have with every department from sales to service has been outstanding. Dwight is probably the best and most gracious sales person I have come across at any dealership. Torsten manages the service team impeccably. He is always able to be reached and very helpful. Craig is an incredible asset to the service team. He has always provided me with great service and communicated well. He has helped me through some challenging moments and always helpful.

I has bern here since 2022 dealing with many issues over my Car, my is a discovery with multiples issues under warranty, today july 23th 2024 both windows up front were fell down unexpected , results in almost crash in i15 highway, land rover are really bad cars. The only think better is the Craig from services center.. awesome guy…

Their service technicians go above and beyond, and take the time to very clearly explain the service needs of our vehicle!

The dealership and the vehicles are very clean. Ethan was the best salesman we have ever dealt with. He did not pressure us and was very knowledgeable, He had the Defender that were were looking at clean and up front. He made the process very enjoyable.

Called and ask but not helpful at all… made me feel like they don’t care to sell car….. I was ready to buy with cash but very disappointed with the dealership….sales guy did not know nothing about car and even what they have in stock… I normally prefer not to waste time writing reviews but I call Lexus Orem and super helpful and Land Rover very bad experience….

I purchased a Range Rover evoque in May and have loved it. It’s been a DREAM. My first experience was a little “chaotic” and felt like a rush to give me my vehicle. This was my first vehicle I’ve purchased and it was a big deal but it was a little bit lack luster the first time around. Or at least what you expect when purchasing a luxury vehicle. I just took it for its first service since having purchased the vehicle and I was so impressed. We had no idea what to expect and Annalyse made the ... Read More

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Google - Nov 15, 2023

I purchased a Range Rover evoque in May and have loved it. It’s been a DREAM. My first experience was a little “chaotic” and felt like a rush to give me my vehicle. This was my first vehicle I’ve purchased and it was a big deal but it was a little bit lack luster the first time around. Or at least what you expect when purchasing a luxury vehicle. I just took it for its first service since having purchased the vehicle and I was so impressed. We had no idea what to expect and Annalyse made the experience so smooth. We asked about a taxi service to grab lunch and she was able to provide a loaner car for us to take. I’ve had my eye on the Defender and hope to upgrade to that in the future and sure enough we got a Defender to take to lunch. I was so blown away that I got to experience that car. It was such a nice touch. They remained in contact and sent videos of my vehicle and asked for approval of service. It was 10/10. When we returned Bronson in sales helped me set up my Remote App. He was so patient and fun. Our brief time with him was amazing. He honestly changed my first experience and we told him that and he was able to hook us up with keychains for my key fob and even a blanket. He was able to tell me about services and experiences that I can take advantage of as a Land Rover owner. He has total passion for the brand and experience and we were just beyond impressed. He was the best. If you’re looking into a Land Rover I would recommend working with Bronson 100%. Very happy to be working with this dealership and I am in love with my car!

Lexi Poll helped us find our dream car. She made the entire process easy and stress free. Delivery process was amazing she helped us set up the app. This experience will have us coming back and recommending her and the store to everyone

Great to work with and finished the repairs on my vehicle very fast. Kept me updated the whole way through and their customer relations rocked. Thanks Land Rover!

Natalie is not just a sales rep. She completely made the car buying experience so effortless for me and created an experience that placed me in a head turning beauty of a car. She tracked it down in a slow market and put me in an amazing machine and did her Nat-magic to seal the deal. Thanks for creating a 1st class experience Natalie - you’re one of a kind!

Thank you Annalyse for the great experience at Land Rover Lehi service department.

Loved the experience of buying a car here and the build quality of the car is way beyond expectation.

Excellent experience all around. We had been going to them for service in our previous vehicle. So we purchased our new model there as well. Natalie was an absolute joy to work with. Patient, helpful, available, and an excellent combination of friendly and professional. I highly recommend Natalie if you’re thinking of a new Rover. She’s no pressure, and knows her stuff.

4 stars for staff, honest, straightforward, and knowledgeable. Take no chances, replace if there is the slightest sign of failure. Repair bids can take your breath away.

Today marks 3 months and 6 days since my vehicle was towed to this dealership. I have yet to receive a diagnosis of the problem or an estimate for repairs. There has been zero to no communication from this dealership regarding the status of my car. They have mentioned being short-staffed, but does it really take over 3 months to work on a vehicle? I think it is highly unlikely that other customers are waiting this long to receive repairs and I am writing this to bring attention to what appears to be discrimination occurring at this dealership. Today, I have made the ... Read More

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Google - Jul 31, 2023

Today marks 3 months and 6 days since my vehicle was towed to this dealership. I have yet to receive a diagnosis of the problem or an estimate for repairs. There has been zero to no communication from this dealership regarding the status of my car. They have mentioned being short-staffed, but does it really take over 3 months to work on a vehicle? I think it is highly unlikely that other customers are waiting this long to receive repairs and I am writing this to bring attention to what appears to be discrimination occurring at this dealership. Today, I have made the decision to accept the offer to sell my car as scrap; after waiting over 3 months for repairs. It is extremely disheartening to think that I trusted my vehicle to this place over three months ago, and no progress has been made to restore my car to its functional state. I find it even more appalling that they have shown complete disregard for customer concern and taken advantage of my patience. This is a complete heartbreak for me. If you are a car salesman and you’ve read this far; please reach out as I am in the market for a new vehicle.

I wish no stars was an option for the service department at this place. We purchased a brand new Land Rover a little over a year ago and it has been in and out of the shop so many times. We now have our coolant leaking so bad that we cannot use the car and the dealership is telling us we will need to wait 5 weeks to bring it in! When you pay $100k+ for a vehicle the service should be so much better. They tout how amazing they are when you buy the vehicle, but our experience has been ... Read More

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Google - Apr 14, 2023

I wish no stars was an option for the service department at this place. We purchased a brand new Land Rover a little over a year ago and it has been in and out of the shop so many times. We now have our coolant leaking so bad that we cannot use the car and the dealership is telling us we will need to wait 5 weeks to bring it in! When you pay $100k+ for a vehicle the service should be so much better. They tout how amazing they are when you buy the vehicle, but our experience has been anything but that. Called Land Rover corporate and they said if it's an emergency we could take the car to a local repair shop and Land Rover may reimuburse it through the warranty, but can't guarantee it so they recommend waiting the five weeks. Such a joke!

This people at this location have been friendly and try really hard, but the service department is just bad. Appointments are a month out, software updates can only be done based on a specific problem (not whatever updates are available), and their troubleshooting process is incredibly inefficient. They had my car for almost a month just to fix a speaker issue. Probably all corporate issues related to process but we have 2 other luxury brand vehicles and don't see any of these issues with the other dealership service departments for those vehicles. Owning a Land Rover just isn't worth ... Read More

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Google - Jan 20, 2023

This people at this location have been friendly and try really hard, but the service department is just bad. Appointments are a month out, software updates can only be done based on a specific problem (not whatever updates are available), and their troubleshooting process is incredibly inefficient. They had my car for almost a month just to fix a speaker issue. Probably all corporate issues related to process but we have 2 other luxury brand vehicles and don't see any of these issues with the other dealership service departments for those vehicles. Owning a Land Rover just isn't worth it for the pain that any even routine maintenance is with the way their company operates. Do yourself a favor and buy a different brand altogether.

Please don’t ever take your car here. So many better shops than this garbage place. Hunter the service guy will lie to you. They have had my car for a week and haven’t communicated a thing. Their techs are incompetent. They will “diagnose” the wrong thing and stick to their guns about it. The shop charge is $230hr. No wonder the techs quit working after a week. This establishment needs to be better. So much for “ken garff we hear you”. The service manager Torsten is about the only thing going well in that place.

Worst communication skills selling cars remotely, terrible undesatding of customer's need that arent physically present at their loaction. Even worse communication levels among managers and salesmen. Kept communicating with me for two days over terms and price and after I agreed to all and submitted my application, managers just realized and advised that the car was sold 8hours ago! extreme insult and lowest level of respect for their customer's time. Managers didn't even know their saleswoman was selling an already sold car! Hope the managment structure evolves there before they waste and hurt another customer remotely!

I’m ticked right now. I was told my car was ready for pick up after repairs were made. When I was at home I saw that there were filters that failed the inspection. Why did no one call me to see if we could get those replaced while it was in the shop? I had to drive all the way back and wait 30 minutes and then drive home again. What a waste of my time. Let people know what fails in the future so they can get it fixed before pick up. Also, don’t put it back on ... Read More

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Google - Aug 21, 2022

I’m ticked right now. I was told my car was ready for pick up after repairs were made. When I was at home I saw that there were filters that failed the inspection. Why did no one call me to see if we could get those replaced while it was in the shop? I had to drive all the way back and wait 30 minutes and then drive home again. What a waste of my time. Let people know what fails in the future so they can get it fixed before pick up. Also, don’t put it back on me… It’s on you to tell me what needs fixing when it’s in your shop.

We booked an appointment a month in advance for routine maintenance (oil change) and some paint touch-ups (we were told this could only be done on a Tuesday). So took the day off work to book a Tuesday appointmeny and dropped the car off at 9 am for our appointment. 5 pm rolls around and we haven't heard anything, online it says scheduled to be done by 5:30, so we stop in and not a single thing has been done. They said they could still do an oil change but it would be at least an hour. We will not be returning ... Read More

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Google - Aug 17, 2022

We booked an appointment a month in advance for routine maintenance (oil change) and some paint touch-ups (we were told this could only be done on a Tuesday). So took the day off work to book a Tuesday appointmeny and dropped the car off at 9 am for our appointment. 5 pm rolls around and we haven't heard anything, online it says scheduled to be done by 5:30, so we stop in and not a single thing has been done. They said they could still do an oil change but it would be at least an hour. We will not be returning here for service.

The people here were really nice but I wouldn’t ever do business here. I wanted to trade in my car and purchase a vehicle but I made sure to do my research before I went anywhere. To see how much my car was worth and the car I wanted, how much is a reasonable price to buy. Well I went in and they offered me $2000 less than my car was even worth according to KBB. They told me it was because they needed to fix a lot of things… well I decided to take it a few other places ... Read More

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Google - Apr 29, 2022

The people here were really nice but I wouldn’t ever do business here. I wanted to trade in my car and purchase a vehicle but I made sure to do my research before I went anywhere. To see how much my car was worth and the car I wanted, how much is a reasonable price to buy. Well I went in and they offered me $2000 less than my car was even worth according to KBB. They told me it was because they needed to fix a lot of things… well I decided to take it a few other places and I left. The next place I went to offered me $200 more than it was worth on KBB and they had the exact car I was interested in, but 10k less miles AND $1,000 LESS. Took it to 2 mechanics and there was absolutely nothing wrong with it so this place definitely tries to make way more than money than is reasonable. Not cool. Just do your research before you go in and don’t settle!

Our Range Rover broke down & we had it towed to this Land Rover to figure out what the problem was. It took them almost 3 weeks to inspect the car. They finally took everything apart and told us to fix something that wasn’t the problem. Once we paid $1200+ to fix something completely irrelevant that DIDN’T fix anything they told us our ONLY option was to pay $27,000 for a new engine. We decided to take our car to the dealer we bought it from & figure out an alternative. The frustrating thing was now that they took everything apart, ... Read More

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Google - Oct 6, 2021

Our Range Rover broke down & we had it towed to this Land Rover to figure out what the problem was. It took them almost 3 weeks to inspect the car. They finally took everything apart and told us to fix something that wasn’t the problem. Once we paid $1200+ to fix something completely irrelevant that DIDN’T fix anything they told us our ONLY option was to pay $27,000 for a new engine. We decided to take our car to the dealer we bought it from & figure out an alternative. The frustrating thing was now that they took everything apart, it wasn’t put back together so it wouldn’t even start up to drive a few miles to our original dealer. It was leaking and smelt like hell. After taking it to this Land Rover they gave it back to us in even worse condition. They told our tow guy “I didn’t think you guys would be here so fast, somethings need to be put back”. Why would you park it out in the lot & let it sit for 3 days without completely putting it back together?? Anyways it finally makes it to the other dealer and they were able to fix it in 2 days. We had to pay an extra $1200+ for an easy fix…spark plugs. Now our car feels great and runs smoothly.

I recently purchased a used Mercedes G Class from this dealership online. When we spoke about the vehicle we discussed any damage and the only thing disclosed to me was a small dent in the bumper that had been repaired. I got a video tour of it and many pics. The salesperson described the inspection process they go through at the dealership and it sounded comprehensive. The process went smoothly and I felt comfortable making the purchase. I live in Florida so the dealership helped provide shipping. The shipper picked up the vehicle in Utah and delivered to me in ... Read More

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Google - Aug 14, 2021

I recently purchased a used Mercedes G Class from this dealership online. When we spoke about the vehicle we discussed any damage and the only thing disclosed to me was a small dent in the bumper that had been repaired. I got a video tour of it and many pics. The salesperson described the inspection process they go through at the dealership and it sounded comprehensive. The process went smoothly and I felt comfortable making the purchase. I live in Florida so the dealership helped provide shipping. The shipper picked up the vehicle in Utah and delivered to me in Florida. Upon arrival and inspection a large dent was noticed on the roof. When I contacted the dealership about this dent they told me that it must have happened in shipping. The shipper provided their detailed bill of lading and pictures at the dealership that clearly showed the dent. It was also annotated on the paperwork that this dealership signed. When this was brought to their attention the only response was that I bought the vehicle “as is” and that they wouldn’t be doing anything about it. For the purchase of a $90k vehicle I expected more. I could not recommend this dealership for an online purchase following this experience.

Very disappointed with an experience at this location in Lehi. I am not sure if it was systematic of Land Rover as a group, or just a couple individuals who are underwhelming. In my experience, they are below average from any customer service measurement.

Our Land Rover Discovery needs an entirely new engine with less than 75k miles. It’s still under warranty luckily, but we are now on week three waiting on Land Rover Lehi to provide any sort of loaner car. But our car will start getting worked on mid-January so we will hopefully only need to share one car, and hear excuses from Land Rover Lehi, for three more weeks!

Very disappointing service dept. In the summer they quoted me $2,600 for a hitch, I went to the downtown dealer and got it same day for $600. Now they have my car doing a warranty repair and getting an update, or any communication for that matter seems impossible. Theyve had the car for a week and can’t provide an update. When you call, the phone rings and rings, no one answers. Do yourself a favor and go to the downtown dealer!

I would have given one star based on my satisfaction with my vehicle and unprofessional behavior from the social media manager, but will give two based on my experience with my salesperson, Jeremiah - because he was excellent but even excellent sales service can't make up for an terrible service experience from the sister store. I had a great experience buying the car and have loved driving it - WHEN IT WORKS. I have had so many problems and so much frustration with the vehicle (see my review of the Jaguar Land Rover Downtown Salt Lake City location) that ... Read More

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Google - Oct 26, 2020

I would have given one star based on my satisfaction with my vehicle and unprofessional behavior from the social media manager, but will give two based on my experience with my salesperson, Jeremiah - because he was excellent but even excellent sales service can't make up for an terrible service experience from the sister store. I had a great experience buying the car and have loved driving it - WHEN IT WORKS. I have had so many problems and so much frustration with the vehicle (see my review of the Jaguar Land Rover Downtown Salt Lake City location) that I will NEVER buy another Land Rover. This was my very first brand new car and it has been an awful experience, I have nothing but stress and anxiety surrounding this vehicle. It's a fun game to get in your car and wonder if it will start today :/ To make an already salty situation saltier, the social media manager for this location is a borderline bully and antagonizes me online - likely due to their lack of training and inability to respond appropriately to a clearly frustrated customer who's sharing their experience on social media. My interactions with this person are actually the final straw for me, hopefully some training takes place or the person is replaced - unacceptable!

No key drop for after closing

Still waiting for the double promise call back to repair my door latch on my $80,000 car. Stopped in and could t get an answer. “I’ll call you back in a few minutes”. Twice. Months later no call.

Profoundly disappointing service. Brought my 2011 LR4 in for transmission service, coolant leak, and bluetooth problem. Transmission problem was not fixed and information provided was incorrect, tools were left in the back seat (seriously?!), bolts were left sloppy loose, and dashboard was re-assembled incorrectly after bluetooth service. Multiple follow-up emails were ignored. After driving 6 hours from Bozeman for service, I expect better. In the end I simply fixed the transmission myself.

This place is awful. After multiple visits and extended service department stays my Range Rover Sport remains unfixed. Now my phone calls are not being returned. The service manager won’t take my phone calls. Im not a caustic personality. I’ve been patient. I just want my car to run right! I’m not sure how they have managed to stay in business with how poorly they treat their clientele.

Absolutely the worst service I’ve ever experienced. I took my Range Rover here for a routine service. I asked for a full inspection because I knew it was due for an oil change and I suspected the brakes needed replacing too. The time quoted was 3 hours. After 2.5 hours I stopped by. From my husband’s car, I called the service department and asked for an estimated time of completion. The gentleman on the phone said all the maintenance techs were out to lunch and that he would call me back with a time after he called them. Five minutes ... Read More

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Google - Dec 20, 2019

Absolutely the worst service I’ve ever experienced. I took my Range Rover here for a routine service. I asked for a full inspection because I knew it was due for an oil change and I suspected the brakes needed replacing too. The time quoted was 3 hours. After 2.5 hours I stopped by. From my husband’s car, I called the service department and asked for an estimated time of completion. The gentleman on the phone said all the maintenance techs were out to lunch and that he would call me back with a time after he called them. Five minutes later, I watched as they drove up in my car. Did they take it to lunch?? Thirty minutes later and still no return call, I walked inside. A very rude gentlemen deigned to take 30 seconds to tell me that they had not even started on my car yet, then he turned his back on me and walked away before I could ask further questions. Upset, I decided to leave and wait for their call. SIX HOURS after my scheduled appointment time, I received a TEXT that the car was ready to be picked up. It was snowing heavily, so I replied that I would get it in the morning. The next morning, the same rude man I spoke with the previous day shoved a receipt at me. I asked what work had been done, since I had never been notified. He curtly said, “I don’t know, I didn’t work on it”. I said, “I understand that, I’m just confused and frustrated”. He gave the paperwork a cursory glance and said, “looks like an oil change”. I paid the $150 and asked to speak to a manager. He told me that there was no manager until Monday. I asked that he have the manager please call me and he put a sticky note on the file, but I never received a call. Two weeks later, I took my car to a different mechanic who told me that my suspicions were correct and all my brakes needed replacing along with TWO THOUSAND DOLLARS WORTH of other vital safety issues. I drive on the interstate twice a day, every day. I take my kids to and from school. I count on trained service technicians to care for my car in order to keep my family and myself safe on the road. When I tell people about this experience, their jaws drop, and frankly, I still can’t believe it either. It took 6 hours for an oil change, technicians presumably drove my car to lunch, I experienced repeated rude treatment and the service department failed to perform the most simple safety inspection. This all adds up to one horrible experience. Avoid this place at all costs.

Called in and spoke to Kandice. She was extremely nice and polite and promised to call back. When she got back she said she was busy selling and the vehicle i was interested in was sold. She said she would get back to me next today.. She did not. Again she was busy. Advice: If you are not interested in a customer ,simply let him know of that. Do not keep silent just say so he or she could move on .

This one it was my worst experience ever...trying to buy a car and the sales rep basically didn't care about me as a customer...the car it was amazing but the experience horrible....I will go for another dealer for sure

Paid 600 for car to be in their shop for close to 6 weeks and now it's worse than when I took it in

My experience at this dealership was pretty bad. In fact I normally wouldn't write a Google review but I thought I should considering how awful my experience was. I live close to 5300 South in Salt Lake, but the SLC dealership was booked out for weeks and my LR3 was being really weird, so I decided to bring it up to Centerville to have it checked out in the Service Dept. I told them the problems I was having with it - a recently programmed key fob was no longer working, the window wouldn't roll up, and there were ... Read More

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Google - Jul 28, 2018

My experience at this dealership was pretty bad. In fact I normally wouldn't write a Google review but I thought I should considering how awful my experience was. I live close to 5300 South in Salt Lake, but the SLC dealership was booked out for weeks and my LR3 was being really weird, so I decided to bring it up to Centerville to have it checked out in the Service Dept. I told them the problems I was having with it - a recently programmed key fob was no longer working, the window wouldn't roll up, and there were several dash error indicators that kept consistently popping up which put the car in reduced performance mode. They reached out to me (over text) and said they had found the problem - the sunroof drain had leaked into the electrical system in the car and was causing some electrical issues. Additionally, the window regulator needed replacement. I was quoted a hefty sum to repair and replace these two parts, so I declined replacement of the window regulator and asked them to repair the faulty sunroof drain with the intent to fix the window at a later date. I arranged a ride up to the dealership to pick up my car one night, and paid about $550 for the repairs (I was quoted another $600 to fix the window). By the time I had gotten back to Salt Lake, the same dash errors were back and the car was running in reduced performance mode. The acceleration was really slow and I was worried I was going to have to have it towed back to the dealership. I called the Service Dept to let them know that all of the dash indicators were back and that my car was running really poorly. When I told him the dash indicators were back, I was told that the dash indicators were never addressed in the repair. I explained that the dash errors were the main reason I brought my car up in the first place. Somehow, that hadn't made it onto the work order, so they were never looked at. So, fortunately, my LR3 made it back up to the dealership that night (which was a Friday) and I was told they would look into it and get back to me the next day (Saturday). I didn't hear back from them until Monday morning, when they sent a text saying they had my LR3 in the shop. Around 5:00p I texted to see if they'd made any progress. I was told a camshaft sensor had likely gone out, and that they would replace it and see if that fixed the problem. On Tuesday they texted me saying that the car should be done with the test drives the next morning (Wednesday). I didn't hear anything until Thursday around 5:00p when I was texted that everything was complete. My bill was about $400 for the second repair. When I picked up the car the next day, I noticed that my tank was low (I had filled it before bringing it up). After looking at the mileage, I realized they had driven my car 90 miles while they had it!! They didn't say anything about that to me. Additionally, something had happened to my window.. I had declined the repair of the window regulator, but the window was still in place when I dropped the car off. I could roll it down just fine, but it didn't want to roll up. I could slide the window up with my hands and keep it somewhat in place. When I picked it up this time, the window was completely off track. It was loose in the door panel and you could hear it rattle around when you opened and closed the door. They had wrapped the window with tape but didn't mention anything to me about it coming off its track. All in all I thought their communication was pretty bad. I like the idea of text message updates, but it seemed like they try to explain everything over text which ended up causing a lot of confusion. Additionally, nobody mentioned that with the cost of my repair I could borrow a loaner Land Rover while my car was in the shop. It ended up being up there for over a week, in which I rode my bike to/from work (10+ miles per day). This was my first time going to this dealership and I will try to avoid it in the future. Most of my issues come down to lack of communication or poor communication. I didn't feel listened to or cared about as a customer.

Kent, has worked on our Rovers for years. Always very professional and a pleasure to work with. Will continue coming back and would recommend him to anyone in need of an honest, straightforward, friend to guide them in servicing decisions.

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